Terms of service

Terms of Service 

Last Updated: 26th November 2025

Welcome to our website. These Terms of Service (“Terms”) govern your use of our website and the purchase of products or services from us. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, you must not use our website.

1. About Us

We are Pott Candles Ltd, a company registered in England & Wales 12882392

Our registered address is: 234 Starkholmes Road, DE4 5JE
Our contact details are available on our “Contact Us” page.

2. Use of the Website

You agree not to misuse the site or engage in any activity that could harm the website, our business, or other users. This includes attempting to access private areas, interfering with site functionality, or using automated systems to scrape or extract data.

We reserve the right to modify or withdraw the website (or any part of it) without notice.

3. Eligibility

To purchase from our website, you must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Have legal capacity to enter into a contract

4. Product Information

We take care to ensure product descriptions, images, pricing, and availability are accurate. However:

  • Colours may appear differently due to screen variation

  • Sizes, weights, and measurements are approximate unless stated otherwise

  • Availability can change without notice

If we discover an error in pricing or product information, we reserve the right to cancel or amend orders before dispatch.

5. Ordering Process

When you place an order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not guarantee acceptance.

A contract is formed only when your order is dispatched.

We reserve the right to refuse or cancel orders at our discretion, including reasons such as:

  • The product being unavailable

  • Payment issues

  • Suspected fraud or misuse

6. Pricing & Payment

All prices on our website are listed in British Pounds (GBP) and include VAT (where applicable).

We accept payment via the methods listed at checkout (e.g., credit/debit card, PayPal, Klarna, Apple Pay).

Payment must be received in full before we can dispatch your order.

7. Delivery

We deliver to the locations listed on our shipping page.

Delivery times are estimates and may vary, especially during peak periods.
We are not liable for delays outside our control (e.g., courier issues, strikes, extreme weather).

Risk of loss passes to you when the order is delivered.
Ownership passes once full payment has been received.

8. Returns, Exchanges & Refunds

Your statutory rights under the Consumer Contracts Regulations 2013 remain unaffected.

You may return eligible items within 14 days of receipt in accordance with our Returns Policy.

Refunds will be issued to the original payment method within a reasonable timeframe once the returned goods are received and inspected.

Some items may be non-returnable (e.g., personalised goods, opened consumables). Details will be provided on the product page or in our Returns Policy.

9. Subscription Services (If Applicable)

If you purchase a subscription product:

  • Billing will occur at regular intervals as specified at checkout.

  • Prices may change; we will notify you in advance if this occurs.

  • You can cancel your subscription at any time via your account or by contacting us.

Any promotional or introductory discount (e.g., Black Friday) applies only for the terms stated — usually the first month only, unless stated otherwise.

10. Promotional Codes & Offers

Promotions, discount codes, and offers:

  • Cannot be used in conjunction with other offers unless stated

  • Must be used within their validity period

  • Cannot be exchanged for cash

  • May be subject to additional specific terms

We reserve the right to withdraw or amend promotions at any time.

11. Intellectual Property

All content on this website — including text, images, graphics, logos, product names, and layout — is owned by or licensed to us.

You may not copy, distribute, or commercially exploit any material without our written permission.

12. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any rights protected under UK consumer law.

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • We do not guarantee uninterrupted or error-free access to the website

Our total liability for any claim related to a purchase will not exceed the value of the order.

13. User Accounts

You are responsible for maintaining the confidentiality of your login details.
We reserve the right to suspend or terminate accounts if misuse is suspected.

14. Privacy & Data Protection

Your personal data is handled in line with our Privacy Policy and in accordance with the UK GDPR and Data Protection Act 2018.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved in the UK courts.

16. Changes to These Terms

We may update these Terms from time to time.
The most recent version will always be posted on our website.
Continued use of the site indicates your acceptance of any changes.

17. Contact Us

If you have questions about these Terms or any aspect of your order, please contact us using the details on our website.

18. SMS Consent

By consenting to Pott Candle’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us here. for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy here to determine how we collect and use your personal information.

 

Black Friday Policy

Last updated: 26th November 2025

This Black Friday Policy explains how our Black Friday promotions operate on our website. By taking part in any Black Friday offer, you agree to the terms outlined below, in addition to our standard Terms & Conditions, Privacy Policy and Returns Policy.

1. Promotion Period

Black Friday promotions are available for a limited time only.
The start and end dates for each promotion will be clearly displayed on the website, email communications, or social media channels.
Once the promotion period has ended, no further discounts, price adjustments or voucher redemptions will be applied.

2. Eligibility

Black Friday offers are available to customers placing orders through our UK website only.
Unless otherwise stated, promotions cannot be used in conjunction with any other discounts, bundle offers, promotional codes, referral benefits or loyalty rewards.

3. Pricing & Discounts

  • Promotional prices are valid only during the Black Friday promotion period.

  • Discounts may be applied automatically at checkout or require a promotional code (as stated on the product page or marketing materials).

  • Prices may fluctuate during the promotional period; we do not offer retrospective price adjustments on orders placed before or after the advertised Black Friday period.

4. Subscription Discounts (First Month Only)

Where Black Friday promotions apply to subscription products or services, the discount is valid for the first month of the subscription only, unless explicitly stated otherwise.
After the first billing cycle, the subscription will renew at the standard, non-discounted price.
Subscription customers may cancel at any time in accordance with our Subscription Terms.

5. Excluded Products

Some products or collections may be excluded from Black Friday promotions.
Exclusions will be indicated on the product page or promotional materials.
Gift cards, limited-edition items or personalised products are commonly excluded unless otherwise stated.

6. Stock Availability

All Black Friday offers are subject to availability.
Items added to your basket are not reserved until checkout is completed.
If an item sells out during the checkout process, the promotional price cannot be guaranteed once restocked.

7. Delivery

Our usual delivery terms apply during the Black Friday period.
Due to increased order volume, delivery times may be slightly longer than our standard estimates.
We will always aim to dispatch orders as quickly as possible and provide shipping updates where available.

8. Returns & Exchanges

Your statutory rights remain unaffected.

  • Items purchased during Black Friday may be returned in accordance with our usual Returns Policy.

  • Refunds will be processed at the price paid at the time of purchase, including any promotional discounts.

  • Exchanges are subject to stock availability and the current selling price at the time of processing.

9. Cancellation

Orders may only be cancelled before dispatch.
Once an order has been shipped, you will need to follow our standard returns process.

10. Misuse of Promotions

We reserve the right to cancel orders or refuse service where promotions are misused or where fraudulent behaviour is suspected (e.g., creating multiple accounts to access single-use offers).

11. Changes to This Policy

We may update or amend this Black Friday Policy at any time.
Any changes will be applied to the website and will not affect orders placed before the updated version is published.