If you have any questions, feedback, or if you just want to say hello, we would love to hear from you!

Please email the following:

Customer / General enquiries - hello@pottcandles.com

Wholesale / Press enquiries - sales@pottcandles.com

Our working hours are Monday to Friday, 9am-5pm. If your message is sent after 5pm on Friday, we will get back to you on Monday.

Changing Subscription Scent - Please visit the link here to change your scent

Help - My candle has arrived damaged - We're so sorry about this. Please send us the below list of photos via email so we can resolve this as soon as possible for you:

1. Photo of damaged item

2. Photo of inside of packaging

3. Photo of outside of packaging

4. Photo of shipping label

Where is my order? - You can track your order using the tracking link available to you on the dispatch email. If you still need help please send us an email with your name and order number and we will be happy to assist you.