FAQs

Where are your products made?

All our products are hand-made in the UK. Our Potts are hand-thrown by our potters, Ellen and Jack. Our candles are hand-poured in the UK. 

Are your candles vegan friendly?

Absolutely! We use natural rapeseed & coconut wax, with 100% natural essential oils and sustainable fragrance oils.

Are your candles natural?

All our candles are made with natural rapeseed & coconut wax. We have three candles (lavendula, terra and rosa), which are made from 100% natural essential oils and all other candles are made from a blend of natural essential oils and fragrance oils. 

What type of wax do you use?

We use a natural rapeseed & coconut wax - it's lovely!

How do I find out safety and allergen information for each candle?

On each candle/refill page, there is a link to CLP and safety information. The information will also be on your candle refill when it arrives in the post.

Can I refill my Pott?

Absolutely, please do! Our Potts are designed to be refilled with our custom-designed wax refills. Please only use our refills in our Potts as they have been specially designed for this. We cannot guarantee they will be safe to use in other environments. Visit our how it works page for more info.

What will happen if I burn my candle outside of the Pott?

Please don't do this! It will melt into a big pool and will cause havoc with your carpets! It also poses a fire risk, so best to be safe and only use our refills with our Potts.

How long will my candle burn for?

If you follow our candle-care tips here, then your candle should burn for 60 hours. 

Where do you currently ship to?

We are currently only shipping to the UK and Ireland. We are working on expanding across Europe very soon, so watch this space!

How long will my product take to be dispatched? 

We aim to dispatch all products within 4 working days maximum. During busy periods this may increase but we will notify you of this before purchase. You can find out more information about our shipping policies on our shipping and returns page here.