Where are your products made?
All our products are handmade in the UK. This includes our Potts which are all handmade and our candles and diffusers, which are hand-poured in the UK.
Are your candles and diffusers vegan friendly?
Yes! For our candles, we use natural rapeseed & coconut wax, with 100% natural essential oils and sustainable fragrance oils. Our diffusers are also vegan!
Can I refill my Pott?
Our Potts are designed to be refilled with our custom-designed wax refills. Please only use our refills in our Potts as they have been specially designed for this (we cannot guarantee they will be safe to use in other environments). Visit our how it works page for more info.
Where do you currently ship to?
We are currently offer shipping to the UK, Ireland, EEA and USA.
How long will my product take to be dispatched?
We aim to dispatch all products within 4 working days. During busy periods this may increase but we will notify you of this before purchase.
We also offer next working day delivery with our Express shipping option. You can find out more information about our shipping policies on our shipping and returns page here.
How does pre-order work?
When your order contains any item that is on pre-order, the entirety of your order will be dispatched when the item on pre-order is available.
What size are the Potts?
All our Potts are handmade so sizes will vary slightly:
Are your candles natural?
All our candles are made with natural rapeseed & coconut wax. We have three candles (Lavendula, Terra and Eucalyptus), which are made from 100% natural essential oils and all other candles are made from a blend of natural essential oils and fragrance oils.
What type of wax do you use?
We use a natural rapeseed & coconut wax - it's lovely!
How do I find out safety and allergen information for each candle?
On each candle/refill page, there is a link to CLP and safety information. The information will also be on your candle refill when it arrives in the post.
What will happen if I burn my candle outside of the Pott?
Please don't do this! This poses a fire risk, so best to be safe and only use our refills with our Potts.
How long will my candle burn for?
Our Grand refills have a burn time of 70 hours, our Standard of 60 hours and Petite of 20 hours. Make sure you follow our candle-care tips here, to ensure you get the full burn time.
How frequently should I rotate my reeds?
Reeds should be rotated regularly. We recommend flipping the reeds every few days in order to keep the scent fresh and fragrant.
How long do the reeds last for?
Reeds will need to be replaced once they stop diffusing. Make sure you follow best practice of flipping your reeds to get the most out of them and add new reeds every time you change the oil.
Should I change my reeds when I change my scent?
Yes! When it comes to refilling your diffuser; clean the Pott, change the oil and add fresh reeds.
How many reeds should I use?
We suggest between 5-10 reeds. Part of this comes down to preference: increasing the number of reeds will increase the strength of your diffuser, decreasing the number of reeds will decrease the strength.
How should I wash my diffuser?
When you are ready to refill your diffuser, wash with soapy water and rinse through. Ensure the diffuser is completely dry before refilling.
Is the diffuser oil vegan friendly?
Yes, all our products are vegan friendly!
How much oil do I use?
One whole bottle should be used per Pott. Do not overfill your diffuser Pott as you will need to add the reeds in after and it may cause it to spill over.
How long does one bottle of oil last?
This depends on a variety of factors including reed quantity, reed rotation frequency and room temparture. One bottle lasts approximately between 6-9 weeks.
How do I change my scent?
Your subscription scent can be changed by logging into your account, going to "Manage Subscription" and then swapping the scent under "Products in your subscription".
How do I create an account?
You will need an account to manage your subscription, you can create one here.
How do I skip a month?
Your subscription shipment can be altered by logging into your account, going to "Manage Subscription" and then skipping a month under "Manage upcoming orders".