Shipping & returns

Christmas Shipping

Our cut off date for guaranteed Christmas delivery is 8am on 21st December. However, we will still be despatching all orders placed up until 22nd December 8am on the 22nd December. 

The warehouse will be shut from 23rd-29th December, so any orders placed in this period will be despatched on the 30th December. 

General Shipping

We currently only ship within the UK and aim to despatch within 2 working days.

During busier periods it may take longer, up to 5 days to despatch. 

We have flat rate postage and packaging fee of £3.50.

All items are sent via Royal Mail. You will be notified of all your tracking info so you have access to this.

 

Returns

Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.

We will accept the return of an unused product within 14 days of purchase.

Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.

Please provide receipt of purchase.

Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.

Sale (excluding launch day) and seconds items are not eligible for refunds.