Shipping & returns
Please note that Royal Mail strikes are causing significant disruption to deliveries this winter. We are doing everything from our side to minimise disruption but please be aware that your parcels may take longer to arrive. We encourage you to order early to avoid disappointment.
We offer Standard and Express Shipping options.
Standard shipping (Royal Mail): we aim to despatch within 2 working days.
During busier periods it may take longer, up to 5 days to despatch.
Standard postage and packaging fee is £4.50.
Items are sent via Royal Mail. You will be notified of all your tracking info so you have access to this.
Express shipping (DPD): Express shipping
Express postage and packaging fee is £8.50.
Items are sent via DPD. You will be notified of all your tracking info so you have access to this.
EEA Shipping: items will be delivered between 3-17 business days.
Postage and packaging fee is £20.
USA & Canada Shipping:
Postage and packaging fee is £30.
Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.
We will accept the return of an unused product within 14 days of purchase.
Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.
Please provide receipt of purchase.
Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.
Sale (excluding launch day) and seconds items are not eligible for refunds.
When your order contains any item that is on pre-order, the entirety of your order will be dispatched when the item on pre-order is available