Shipping & Returns

UK Shipping

We offer Standard Shipping and Express Shipping as well as Amazon Delivery, DHL, DX Express and DPD Express.

Standard shipping: we aim to dispatch within 1 working days.

During busier periods it may take longer, up to 5 days to dispatch. 

Standard postage and packaging fee is £4.50.

Items are sent via Royal Mail. You will be notified of all your tracking info so you have access to this.

Royal Mail Tracked 24

Royal Mail Tracked 24 postage and packaging fee is £7.

Items are sent via Royal Mail. You will be notified of all your tracking info so you have access to this.

Express shipping: 

Express postage and packaging fee is £8.50.

Items are sent via DPD. You will be notified of all your tracking info so you have access to this.

Amazon One Day or Two Day shipping: 

Amazon One Day postage and packaging fee is £6.

Amazon Two Day postage and packaging fee is £4.70.

DX Express Signature 24 

DX Express Signature 24 postage and packaging fee is £10.

DHL Express shipping

DHL Express shipping postage and packaging fee is £12.

 

International Shipping

EEA Shipping: Items will be delivered between 3-17 business days.

Postage and packaging fee is £20.

USA & Canada: Items will be delivered between 3-17 business days.

Postage and packaging fee is £30.

Australia:  Items will be delivered between 3-17 business days.

Postage and packaging fee is $60 AUD

Pre-Orders

When your order contains any item that is on pre-order, the entirety of your order will be dispatched when the item(s) on pre-order are available.

If you have any questions about shipping please do email hello@pottcandles.com

Returns

Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.

We will accept the return of an unused product within 14 days of purchase.

Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.

Please provide receipt of purchase.

Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.

Sale (excluding launch day) and seconds items are not eligible for refunds.