Shipping & returns
We currently only ship within the UK.
Orders are despatched on Mondays, Wednesday's and Friday's.
During busier periods it may take longer, but we will notify you beforehand via announcements on our website / Instagram.
We have flat rate postage and packaging fees:
- Over £70 (excluding gift cards) - Free
- Under £70 - £3
- Subscription - £3
Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.
We will accept the return of an unused product within 14 days of purchase.
Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.
Please provide receipt of purchase.
Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.
Sale (excluding launch day) and seconds items are not eligible for refunds.