Frequently Asked Questions
We aim to dispatch all products within 4 working days. During busy periods this may increase but we will notify you of this before purchase.
We also offer next working day delivery with our Express shipping option. You can find out more information about our shipping policies on our shipping and returns page here.
We currently offer shipping to the UK, Ireland, EEA and USA.
Our Potts are designed to be refilled with our custom-designed wax refills. Please only use our refills in our Potts as they have been specially designed for this (we cannot guarantee they will be safe to use in other environments). Visit our how it works page for more info.
Yes! For our candles, we use natural rapeseed & coconut wax, with 100% natural essential oils and sustainable fragrance oils. Our diffusers are also vegan!
On each candle/refill page, there is a link to CLP and safety information.
The information will also be on your candle refill when it arrives in the post.